Refund &
cancellation.

Orders cannot be cancelled once placed, for any reason. Every Petbot tag is personalised and production begins as soon as your order is placed, so the tag cannot be resold or reused for another order. Please review your pet's details, delivery address, and contact information carefully before completing checkout — there is no cancellation window.

Refunds are only available in these two situations:

• Your product arrives broken or damaged.
• The QR code / pet profile link does not work due to a fault on Petbot's side.

No other situation qualifies for a refund.

Refunds are not available for:

• Change of mind after placing an order.
• Not liking the product once received.
• Incorrect information you provided at checkout (for example, a misspelled pet name).
• An incorrect delivery address you provided.
• Normal wear and tear over time.
• Misuse or damage caused after delivery.
• Any other issue caused by the customer rather than by Petbot.

Petbot does not currently offer product replacements. Eligible cases (damaged product or a Petbot-side QR/link failure) are resolved only through a refund, not a replacement tag.

If your tag arrives broken or damaged, email petbot.inofficial@gmail.com with your order ID and clear photographs (or a short video) of the product and its packaging. We will review the evidence to confirm the claim before approving a refund.

If your pet's QR code or profile link is not working, email petbot.inofficial@gmail.com with your order ID and a description of the problem (for example, a screenshot of the error). We will verify the issue on our side before approving a refund — this policy does not cover cases where the link works correctly but is not being scanned correctly due to a damaged QR surface caused after delivery, unless that damage was present on arrival (see "Damaged or Broken Product" above).

Email petbot.inofficial@gmail.com with your order ID, the registered email or phone number used at checkout, a description of the issue, and supporting evidence (photos/video/screenshots) where applicable. We will review your request by email — refund requests are reviewed individually and are not automatically approved.

Once a refund request is approved, it is processed within 7–10 days after a refund request is approved. The refund is issued to your original payment method. After we process the refund, your bank or payment provider may take some additional time to reflect it in your account — this final step is outside our control.

If you are not satisfied with the outcome of your refund request, you may reply to the same email thread to ask for a review — see our Grievance Redressal page for our full complaint process.